Customer Charter

At erringtonsmith we are committed to delivering the highest possible quality of service to our customers. Our ethos is to act for our clients in the best way that we can and we created a customer charter 12 years ago to offer total reassurance in the way we manage our business.

Our charter pledges the following to all of our clients :

total honesty

realism

frequent communication

transparency

ethical behaviour at all times

a never-ending determination to get results

As part of our commitment to customer service, we will never :

raise false expectations

behave unethically or encourage others to do so

This is a charter that all members of staff believe and adhere to. Our reputation is important to us and we know that this reputation is earned through this mission and belief. If at any time you don’t feel that we are holding up to our word then we’d like to know.