At erringtonsmith we are committed to delivering the highest possible quality of service to our customers. Our ethos is to act for our clients in the best way that we can and we created a customer charter 12 years ago to offer total reassurance in the way we manage our business.
total honesty
realism
frequent communication
transparency
ethical behaviour at all times
a never-ending determination to get results
raise false expectations
behave unethically or encourage others to do so
This is a charter that all members of staff believe and adhere to. Our reputation is important to us and we know that this reputation is earned through this mission and belief. If at any time you don’t feel that we are holding up to our word then we’d like to know.