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ERRINGTON SMITH TOWN AND VILLAGE PROPERTIES
VIEWING GUIDANCE
SALES AND LETTINGS

Government guidance has been produced to make clear that people who wish to move home can do so. It provides important public health information to ensure that moving home and key activities around this, such as viewing a property, can happen safely.

In order to protect you as viewers and to protect home owners, tenants and our staff we have set out our viewing guidance below.

Before any viewings can be arranged could you please answer the following questions:-

Are you or any members of your household currently experiencing any cough or flu/like symptoms?
Have you or any members of your household come into contact with anyone who is experiencing any cough or flu/like symptoms?
Have you or any members of your household travelled from outside the UK in the last 14 days?
Have you or any members of your household come into contact with anyone who has travelled from outside the UK in the last 14 days?
Are you or any members of your household experiencing any loss of sense of smell and/or taste?
Are you or any members of your household currently self-isolating?
Have you or any members of your household come into contact with anyone who is self-isolating?
Have you or any members of your household tested positive for coronavirus recently?
Have you or any members of your household come into contact with anyone who has tested positive for coronavirus recently?

Please note that if you do not answer these questions then we cannot arrange a viewing. Furthermore, if you develop any symptoms or the answers you gave to the above questions change prior to your appointment then please contact us to let us know.

If you are displaying any symptoms when you arrive at the appointment then the appointment will not go ahead.

Based on Government Guidance we have set out below our company guidelines on viewings:-

  • Virtual viewings should be conducted before an appointment is made to view a property. Virtual tours can be found on our website where you will have the ability to walk around the property both inside and outside, do a 360 degree tour and take a look at the 3D floorplan which gives you enough detail to be able to measure for curtains for example.
  • Only then, if you are very interested, will we arrange a viewing at the property but at this time you must be in a position to proceed straight away should an offer you make be accepted.
  • We will not be able to drive you to an appointment.
  • All viewings at the property will be limited to members of the same household. If you are a couple and are living separately but buying or renting together you cannot visit the property at the same time.
  • There should be a maximum of two adults from the same household at the viewing. Unfortunately at this time children will not be allowed in the property so that we can abide with the strict guidance given for us to be able to conduct viewings.
  • You must wait at a distance from the property until you are told you can enter.
  • Social distancing must be maintained during the viewing with a minimum of 2 metres distance throughout the appointment.
  • You should bring your own hand sanitiser to use at the start of the viewing and also wear gloves and either a face mask or a face covering. This will help if social distancing is not possible in an enclosed space.
  • Viewings must be contactless. Avoid touching surfaces when you are in the property.
  • Any questions about the property must be asked outside whilst maintaining social distancing of 2 metres. This will keep the time within the property to just viewing time.
  • Second viewings can take place but these should be kept to a minimum and guidance has recommended that these take place after parties have agreed terms. The above viewing guidance must be followed during second viewings.

I/we confirm that we have read and understood the above Guidance.

I/we acknowledge that I/we will arrive at the viewing with hand sanitiser, gloves and a mask or face covering to abide with the above guidance. I/we understand that the viewing will not be able to go ahead if this does not happen.

Thank you for your co-operation during this time.

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